Privacy Policy
How we protect your information and respect your privacy.
Our Commitment to Privacy
At Northern Rivers Funeral Livestreaming, we understand that privacy is of utmost importance when it comes to funeral and memorial services. This Privacy Policy outlines how we collect, use, and protect your personal information.
Information We Collect
We may collect the following types of information when you use our services:
- Contact Information: Name, email address, phone number, and postal address
- Service Details: Date, time, and location of the service
- Booking Information: Package selection, special requests, and preferences
- Communication Records: Messages and correspondence with our team
How We Use Your Information
Your information is used solely for the purpose of providing our funeral livestreaming services. Specifically, we use your information to:
- Coordinate and deliver livestreaming services
- Communicate with you about your booking
- Provide technical support to viewers
- Send recordings and follow-up materials
- Improve our services and customer experience
Livestream Privacy & Security
We take extraordinary measures to protect the privacy of every livestream:
- Private Links: Each livestream uses a unique, encrypted, and unguessable URL
- No Public Listing: Streams are never listed publicly or made searchable
- Password Protection: Available upon request at no additional charge
- Secure Infrastructure: All data transmitted using industry-standard encryption
- Access Control: Only authorised family members receive viewing links
Recording & Data Retention
We retain service recordings only as long as necessary:
- Recordings are securely stored for 30 days after delivery
- After 30 days, all recordings are permanently deleted from our servers
- We never share, publish, or use recordings for any purpose without explicit written consent
- You may request immediate deletion of your data at any time
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:
- With funeral directors who are coordinating the service (with your consent)
- When required by law or legal process
- To protect the safety and rights of our staff and clients
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All staff members sign confidentiality agreements and undergo privacy training.
Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent for data processing
- Lodge a complaint with the relevant privacy authority
Cookies & Analytics
Our website may use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can control cookie settings through your browser preferences.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about our Privacy Policy or how we handle your personal information, please contact us:
Last updated: June 2026