Viewer Guide

How to Watch a Funeral Livestream

A simple guide to help you view a memorial service online.

Guide

Step-by-Step Instructions

Follow these simple steps to watch a funeral service online.

1

Receive Your Private Link

The family or funeral director will provide you with a private, secure link to view the livestream. This link is typically sent via email or text message.

Tip: Check your email (including spam/junk folder) or text messages for the link. If you haven't received it, contact the family directly.
2

Test Your Device

We recommend testing your setup before the service. Click the link a few minutes early to ensure everything is working. Make sure your speakers or headphones are connected and working.

Supported devices: Computers (Windows/Mac), tablets (iPad/Android), smartphones (iPhone/Android), and smart TVs.
3

Join the Livestream

Click the link a few minutes before the scheduled service time. The stream will begin automatically. You may see a "Waiting for stream to start" message - this is normal.

Note: If a password is required, it will be provided along with the link.
4

Access the Recording

After the service, you may receive a link to watch the recording if the family has chosen this option. Recordings are typically available within 24-48 hours.

Recording access: The same link may provide access to the recording, or a separate link may be sent.
Compatibility

Device Compatibility

Our streams work on virtually any device with an internet connection.

Computer

Windows, Mac, or Linux. Works in all modern browsers including Chrome, Safari, Firefox, and Edge.

Recommended for best experience

Tablet

iPad, Android tablets, and other touchscreen devices. Works in Safari, Chrome, and other browsers.

Great for portable viewing

Smartphone

iPhone and Android phones. Works in all mobile browsers. No app download required.

Convenient and accessible

Smart TV

Use your TV's browser or cast from your phone using Chromecast, AirPlay, or screen mirroring.

Best for group viewing
Help

Troubleshooting

Common issues and how to resolve them.

Stream Won't Load

  • Refresh the page and try again
  • Check your internet connection
  • Try a different browser
  • Disable VPN or proxy if using one
  • Clear your browser cache

Audio Issues

  • Check your volume is turned up
  • Ensure your speakers/headphones are connected
  • Try refreshing the page
  • Check if the video is muted (look for mute icon)
  • Try using headphones

Video is Buffering

  • Check your internet speed (minimum 5 Mbps recommended)
  • Close other applications using internet
  • Move closer to your Wi-Fi router
  • Try using mobile data instead of Wi-Fi
  • Lower the video quality if available

Link Not Working

  • Double-check you've entered the URL correctly
  • Ensure you're using the full link provided
  • Check if the service time has started
  • Contact the family to verify the link
  • Try opening the link in an incognito/private window
Technical

Internet Requirements

Minimum

5 Mbps

Basic viewing on a single device. May experience occasional buffering.

Recommended

10 Mbps

Smooth viewing on a single device with reliable playback.

Optimal

25+ Mbps

Perfect viewing on multiple devices or when casting to a TV.

Need More Help?

If you're having trouble accessing a stream, our technical support team is available to assist you.

Call Technical Support Contact Us